FAQ's
This section answers your basic questions about Ezeecharge. This page is
primarily intended for existing Distributor , Retailers and Customers who have technical
questions about Ezeecharge. For new client information, we suggest you start
with the 'Why Ezeecharge?' Section for a better introduction to our services.
About Ezeecharge Services
Service definition enables both the customer and the service provider to know what
to expect and not expect from a service/service Provider. Services enable customers
to understand service offerings, including what each service does and does not include,
eligibility, service limitations, cost, how to request services, and how to get
help. We are not responcible for any packs and offers, we do only recharge services.
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USERS
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"User" means a unique instance of a Web browser.
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PRICING
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All the prices shown in Ezeecharge are in Indian rupees (INR).
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WEBAPPLICATION
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An application that is usable only with an active Internet connection and that uses
HTTP as its primary communications protocol. Also called web application.
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EZEECHARGE?
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Ezeecharge is a platform , where many services offered in one place.( Ezeecharge
is a E-Commerce Service Provider)
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SECURITY?
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Ezeecharge understands that you agree that it is your responsibility to keep passwords
and security codes confidential, you are responsible for the misuse originated by
the leakage of information by you. Ezeecharge claims no responsibility in the event
of loss these passwords and the misuse of security codes.
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PAYMENT GATEWAY
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A payment gateway is a software program integrated to a merchant's website to transmit
transaction data to the Credit Card / Net Banking / Cash Card / Mobile Payment acquirer
for authorization and settlement. Merchants gain the ability to perform real-time
Credit Card authorizations from a web site over the Internet. Customers can pay
for purchases across the Internet through Credit Cards within seconds, after the
gateway obtains authorization from the Credit Card institutions.
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ADVANTAGES OF EZEECHARGE
TO YOU AS A SELLER
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Whatever the size of your e-business, Ezeecharge has a solution for you.
The Ezeecharge system is flexible enough to suit your requirements. To provide
you and your customers a secure environment, Ezeecharge offers the highest
level of SSL encryption. As explained, what is Ezeecharge, we are committed
to render different kind of services. Presently we deal with Business to business
(B to B) services in telecom.
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BUSINESSES THAT
ARE ACCEPTED BY EZEECHARGE?
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• Mobile Recharges
• DTH Recharges
• Data Card Recharges
• Travel – tickets
• Utility Bill Payments
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ADVANTAGES OF EZEECHARGE
TO YOU AS A SELLER
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We offer many services at one place; our dedicated team is always ready for the
support. Ezeecharge is a sister concern of Petals & Royal InfoTech. Royal
InfoTech is a software service oriented company since 2001.
Royal InfoTech own trust of many clients, in India and out of India. Petals is a
well-known name, Petals is an Idea distributors .
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EZEECHARGE CONVENIENCE
FOR YOUR CUSTOMERS
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Which Credit Cards and Net Banking facilities can my customers use for all kinds
of services offered by us. We also extend our Services to our customers through
chain
Ezeechagre----Distributors-----Retailers----Customers(B to B)
Ezeecharge B to C Powered by Ezeechagre
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PARTNER WITH EZEECHARGE
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You can join your hands by becoming a Retailer or Distributor. You might think of
the following question What does Ezeecharge facilities cost me? Are there any hidden
charges?
We don’t charge any extra charges for becoming a retailer or Distributor, there
is no secured Deposit.
We offer three kinds of services in mobile Recharges( SMS Based, GPRS Based, Online
Based),
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How will the tax
amount be calculated?
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The service tax will be 12.36% of the applicable TDR. For example: If your transaction
amount was Rs 100.00 and your TDR is 7% then the service tax would be levied on
Rs. 7.00 only at the rate of 12.36% which amounts to 73 paisa only. Tax can change
without prior intimation if government implements changes the taxation. The above
answer is an example. if there is a need for the tax to be deducted then We will
deduct the service tax due from your payouts.
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Liability
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During our work we might be effected or interrupted by number of factors which are
beyond company control or not in the control of Ezeecharge, when we say this please
note that it is not limited to internet access or computer breakdown. There are
some incident like natural calamities, unexpected stakes or acts of public, strike
by government authorities, virus attracts. These acts certainly damage the public
interest on the usage. All these and the incidents beyond our control, Ezeecharge
is not liable and takes no responsibility
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Copyright
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Ezeecharge protected by copy right laws. No part of the website is copied or modified
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Expiry of Unused Balances
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Ezeecharge reserves the rights to expire our unused Balance if you don’t
use the balance after 3 months. You need to agree to the corporate policies of the
company. Ezeecharge takes no responsibility for your balance/expiry of your
balance
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Disclaimer
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Refund Policy
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All sales of Recharge are final and there will be no refund or exchange permitted.
Please be advised While you recharge your mobile, Data card or DTH. You are responsible
for the purchase of Recharge as well wrong recharge and all charges that result
from those purchases. Ezeecharge is not responsible for any purchase of Recharge
or purchase of wrong recharge due to lack of information.( an incorrect mobile number,
DTH account number or Data Card Recharges,or for not knowing the packs, for not
knowing the denominations )
However, in a case where a transaction has been completed by you on the Site, and
money has been charged to your card or bank account but a Recharge has not delivered
within 24 hours of your completion of the transaction. then you may inform us by
sending us an email
on helpdesk@Ezeecharge.com or posting
us a message on the Contact Us page.
In such a scenario you will be entitled to a full refund. We request you to include
in the email the following details - the mobile number or DTH account number, operator
name, Recharge value, Transaction date and Order Number. Ezeecharge shall investigate
the incident and if it is found that money was indeed charged to your card or bank
account without delivery of the Recharge then you will be refunded the money within
7 working days from the date of the receipt of your email.
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We are always happy to help and appreciate your feedback.
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